For their first several years in business, Paypal did not want you to contact them. They did not provide a phone number or email address on their website and you would have had to go to one of those “Phone numbers for impossible to reach companies” websites in order to find contact information. This may seem a bit peculiar for a company that has all of your financial details including checking account numbers, social security numbers, credit card numbers and a wealth of other information strategically collected over time, but nonetheless that is how they chose to conduct business. It shouldn’t be surprising then that a company that was so unscrupulous from the start would turn out to be the monster we are all familiar with today.
After years of public pressure, Paypal was finally forced to provide clearer and more reliable customer service. Today, most people are familiar with Paypal’s standard lines of communication including the number published on their website, 1-888-221-1161. Amusingly, if you run a Google search on “Paypal phone numbers” the first site that comes up is Paypal Sucks which is one of the most popular sites on the internet for people at their wit’s end over Paypal problems. The list at “Paypal Sucks” is fairly old but many of the numbers still connect to someone. If you’re like me though, then you are hesitant to start randomly calling people on a list to discuss what should be confidential correspondence about financial details.
If you have a serious problem and Paypal phone support refuses to connect you to Paypal’s Executive Escalations Department (similar to asking to speak to the manager at McDonalds) you can try emailing them directly at email@example.com. You can also call Connie at Executive Escalations directly at 402-952-8338. Make sure you email them from an email address registered on the Paypal account. It may take up to five days to receive a response. If you don’t receive a response, try sending an additional email threatening to open a complaint with the Better Business Bureau and the California State Attorney General. More information on filing will come in a future guide, but for now here are the respective links to the California State Attorney General Complaint Form and the correct department of the Better Business Bureau at Better Business Bureau eBay Complaint Form
eBay hates when they receive Better Business Bureau and Attorney General of California complaints because it can cause serious problems for their company. You can complain to eBay all you want, but contacting the Better Business Bureau will get you a written and recorded response from someone high up at eBay. Plus, you can keep the lines of communication open as long as you like because you decide when you are satisfied with their response. The last time I filed with the Better Business Bureau I got a high ranking person from eBay’s Office of the President. The California State Attorney General will likely respond that they don’t act on individual complaints, but they will file it on record. My suggestion would be to fill out your complaint to the Better Business Bureau and print out a second copy to mail to the Attorney General.