The Limitations of USPS Delivery Confirmation

2 Jun

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According to the USPS website:

“Verify delivery with Delivery Confirmation. Our low cost Delivery Confirmation service gives you the date, ZIP Code™ and time your article was delivered.  If delivery was attempted you will get the date and time of attempted delivery. You can easily access this information with our Track & Confirm tool.”

Adding Delivery Confirmation to your package is absolutely imperative to selling on any e-commerce platform.  If you are unable to prove that the item was delivered to the buyer’s address you might as well not have shipped anything at all.  When accepting payments with Paypal you must input a Delivery Confirmation number or other proof of delivery that Paypal can search for online for every transaction or you are opening yourself up to potential buyers who “didn’t receive the item.”   If you do not have proof that the item was delivered, the buyer can simply say they did not receive it and they will receive a refund from Paypal every time.  Delivery Confirmation’s biggest asset is that if you print postage online it’s included free and if you ship your packages at a retail location the cost is 75 cents for Parcel Post or 65 cents for Priority Mail which is still inexpensive compared to other carriers.  Delivery Confirmation also works well for what it was designed to do – provide proof that the package reached the recipient.

Unfortunately, USPS Delivery Confirmation has a number of downsides.  First, it is only possible to track the package to the Zip Code of the buyer.  It is impossible to verify that the item was delivered to a specific address.  For example, if you ship a package to 12345 Main Street Seattle, WA 98105, when you “track” the package online it might say, “Your item was delivered at 10:58 AM on April 9, 2009 in Seattle, WA 98105.”  This can present a problem if the buyer says they did not receive an item but your Delivery Confirmation number says that the item was delivered.  The buyer could simply be mistaken as sometimes postal workers place oversized packages in locations the buyer is not expecting, the buyer could be lying that they did not receive the item, the package could have been delivered to the wrong address, or a number of other scenarios could have occurred.  Usually, the buyer will find the item or the issue will otherwise resolve itself, but if they don’t it puts the seller in a difficult position where they have to decide if they want to trust the buyer and issue a refund or risk receiving negative feedback.

Second, the lack of a specific address can open the buyer up to fraud.  If the seller ships an item to a different address in the same Zip Code as the buyer, it will say that the item was delivered, but the buyer was actually never shipped the item they purchased.  If a buyer opens a dispute with eBay and Paypal saying they did not receive the item, it is enough proof for the seller to input a Delivery Confirmation number that shows a package was delivered to the buyer’s Zip Code even if the buyer never received the package at their address.  For this reason, if you are buying something on eBay and find a seller with free or economical UPS or similar shipping you might consider it even if UPS Ground is usually a few days slower than USPS Priority Mail.

4/17 Clarification: My point here is that with USPS Delivery Confirmation it is impossible to check the intended address.  With UPS and Fedex, it is at least possible to check what address the shipper used when they shipped the item.  If a seller on eBay (or any other e-commerce site) is out to purposefully defraud the buyer, they can simply ship an item to an address in the same Zip Code as the buyer and as far as Paypal is concerned the buyer received the item as advertised.  It is a serious flaw in Paypal’s dispute resolution system.  I would not advocate any seller switch from USPS to UPS as UPS is too expensive, too slow, and too incompetent to meet the demands of even the most basic business.  But it is something to keep in mind as a buyer on eBay.

Third, many buyers expect Delivery Confirmation numbers to work like Fedex or UPS tracking numbers that are constantly updated at numerous points during the transit process.   Delivery Confirmation numbers are rarely updated more than twice during transit and often only once, when the item is delivered.  If you sign up online, USPS will pick your packages up.  The postal worker who picks up these packages almost never scans them in as being picked up.  In addition, when you bring your postage paid package to the Post Office to ship many times the package will not be scanned either.  This presents a serious problem because the buyer will input the Delivery Confirmation number into USPS.com and it will say that the Post Office is expecting the package for shipment but it has not yet been shipped.  I’ve received the same email hundreds of times: “It says you printed the postage for the item I bought, but it hasn’t shipped yet.  When will it ship?” I then explain what I explained here and the item usually shows up the next day.  Still, it can make buyers uncomfortable when they are unable to use their “tracking number” to track the package.  If you receive this email from buyers assure them that the item was shipped and that the Delivery Confirmation number will likely not update until the item is received.  Knowing that the item will show up within a day or two, I usually tell them that if the item does not arrive in the next few days I will issue a refund or ship a replacement item, whichever they prefer.  This usually makes buyers calm down.

Finally, one of the worst case scenarios is when the postal worker does not scan the package at the time of delivery.  This is uncommon when you print postage online because the Delivery Confirmation number is attached right under the address making it hard to miss.  However, when you bring your package to the post office and pay for Delivery Confirmation separately, the Post Office attaches a small rectangular Delivery Confirmation bar code that the postal worker is more likely to miss.  This can put you in a pickle if you have a buyer who is particularly intent on trying to rip you off.

I should say something positive to make you feel better about the Postal Service after all this negativity.  I’ve shipped over 50,000 packages via USPS Priority Mail with Delivery Confirmation and I only know of one that may not have been scanned properly and I was forced to refund the buyer.  One out of 50,000 isn’t too bad, so if you do things properly and keep following these guides you should find yourself knowledgeable and more adept at fighting potentially fraudulent buyers and sellers.

The point of Delivery Confirmation is to do exactly what it says – confirm delivery.  Unfortunately, many buyers and sellers alike misunderstand it as a full featured “tracking number” that they can check to see how the transit process is progressing.  Delivery Confirmation is simply not designed to do this.  If you want full featured tracking you either need to choose Express Shipping from USPS or another carrier like UPS or Fedex.  Despite its lack of features, Delivery Confirmation is a necessary tool when selling items on eBay and accepting payments through Paypal or other payment processors as confirming delivery is one of the most important aspects of running a successful business

If you found this guide helpful, check out the site index by clicking here for 75+ more guides including how to get around eBay selling limits, enabling PayPal’s merchant rate to save money on fees, and raising your auction and fixed price visibility in best match search.

38 Responses to “The Limitations of USPS Delivery Confirmation”

  1. Walt 17. Apr, 2009 at 9:54 am #

    This is a very good article on the perils of confirmation service from the USPS. Be assured though that all the parcel carriers, UPS, FEDEX and others, cannot absolutely tell you if the parcel was delivered to the right address especially when a signature is not needed or the parcel is left at the door. I agree that the tracking of parcels should be better at the USPS by having them entered as accepted. Sometimes they are and other times they are not.

  2. Tom 17. Apr, 2009 at 10:13 am #

    Although not about parcel delivery, (3) three weeks ago I sent my federal tax return, certified mail, RRR, Delivery Confirmation. Other than the acceptance scan at the zip code of origin, there is no otther delivery scans. Because the address was a unique zip, it appears the tax return bypassed any postal culling or sorting at the destination zip. Therefore I believe I paid for a service that was not rendered nor because of the special sort could be rendered. I wonder if i can apply for a refund?

  3. TheBrewsNews 17. Apr, 2009 at 10:45 am #

    Outstanding article! I wish you well with your new blog.

  4. 20 Yr Rural 17. Apr, 2009 at 10:58 am #

    Good analysis of Del Conf, but as a carrier who scans and delivers 20-50 parcels per day, please consider that the USPS provided labels ALWAYS scan, the quality of the printed is such that about 20% will not scan. Also, if possible, customers can ensure that the label is not wrinkled or placed across the box seam so the barcode is “sucked” into the seam. These problems require manual input of the number and often results in incorrect scans. Please help the delivery carrier and make sure the address and barcode are on the same side of the parcel as well.
    Thanks for your business, we do appreciate it.
    FL Rural Carrier

  5. george 17. Apr, 2009 at 11:00 am #

    Tom. I also tried the certified mail to the IRS. I spoke with one of them and they said they cannot assign a person to sign for the certified mail return receipt because of the amount of certs they get. You can send the mail just plain certified and track it on the internet.

  6. JIM 17. Apr, 2009 at 11:04 am #

    IF YOU NEED PROOF YOUR CUSTOMER RECEIVED THE PACKAGE, USE SIGNATURE CONFIRMATION WHERE THEY HAVE TO SIGN FOR THE ITEM.

  7. Steve 17. Apr, 2009 at 11:26 am #

    Are you serious? One parcel “possibly not scanned properly” out of over 50,000 and you write this article? I wish every communications business I deal with was this efficient!

  8. Robert Nason 17. Apr, 2009 at 12:51 pm #

    Certified mail will provide you with a picture of the signature and address if there is a dispute. The addition of return receipt is also a good idea. More cost to be sure but if the items are expensive than it is worth the trouble. Even better is having it shipped numbered insured. You get a signature, address, time and date plus money back if it is lost or damaged in shipping.

  9. Deborah 17. Apr, 2009 at 2:41 pm #

    Just because UPS tracking says that it was delivered to a certain address, it does not mean it was. I have had packages delivered to my home that was meant for another street over, Just left at my door. This is by UPS, but by FedX most of the time.

  10. auctioncope 17. Apr, 2009 at 3:36 pm #

    Thanks for the comments. I will clarify that point this evening. What I was trying to say is that with UPS and Fedex you can at least check to see if the seller intended to ship the item to the correct address. With Delivery Confirmation, it is impossible to check what the intended address was.

  11. Dale 17. Apr, 2009 at 5:01 pm #

    Use Express mail – you get a signature confirmation (unless you decline) and the price already includes $100 in insurance – and there’s no fuel surcharge!!

  12. Roger 17. Apr, 2009 at 5:50 pm #

    It IS possible to have your delcon items scanned by your USPS carrier at pickup. There’s an almost-hidden option at the Click-n-ship page that asks if you want to create a manifest of all your delcons. It then lets you print a page which the carrier scans.

    That being said, I’ve never seen one of these used as a mail carrier.

  13. auctioncope 17. Apr, 2009 at 6:28 pm #

    Yes, that is true. When shipping with Paypal’s Multi Order Shipping tool there is also an option to print the Shipment Confirmation Acceptance Notice. I’ll be sure to cover this soon. The problem with the Acceptance Notice is it does not necessarily mean that the packages on the list shipped. A shipper could print 10 labels along with the Acceptance Notice but only prepare 8 packages for shipment. The USPS carrier would scan the form and pick up the packages, but 2 of the packages were not actually shipped. It is a step in the right direction though and a relatively recent improvement made by USPS.

  14. mailman 17. Apr, 2009 at 8:03 pm #

    i work for the post office if you want it scanned when it goes to the IRS send it in a big box will cost 7-8 dollars but it will get scanned as delivered and not lost in a letter tray

  15. reese 17. Apr, 2009 at 9:59 pm #

    Don’t just leave your delivery confirmation parcels on the counter-they have not been scanned into the system.
    You drop them off, walk away and assume the system has entered them-why?

  16. Wary 17. Apr, 2009 at 11:17 pm #

    As an aside, be careful of the USPS “up-sell” tactics. Even though items sent c.o.d, certified, insured, or Express Mail, are tracked, clerks will still attempt to sell you delivery confirmation service on items that already have tracking included.

  17. permacrisis 18. Apr, 2009 at 4:08 am #

    Delivery confirmation scans do not upload until nighttime, so it’s possible to get notified the day AFTER you get a package. That’s because the handheld scanners get put back in their charging cradles at the end of the day.

    These docking cradles used to do a nightly dialup to a central server. In some rural locations, this is still the case. As long as scans happen at both ends, it’s a cheap and dependable tool.

    You can increase the chances of getting your home-printed delivery confirmation barcodes scanned as they pass thru the system.

    You do this by (neatly!) drawing a box around the barcode with a fluorescent green highlighter marker, in order to mimic the delivery conf labels purchased at the counter.

    Front counter postal clerks are then more apt to ‘Acceptance Scan’ your barcodes out of habit, as they will resemble the sticky kind.

    It is important not to highlight over the barcodes themselves, especially on inkjet-printed pages which will smear into the marker and blur.

    If you do lots of these, it makes sense to use a cardboard square for tracing around again and again, to keep a neat appearance. (Business cards work pretty good!)

    The occasional box of chocolate directed at the right clerk also helps! :-)

  18. Supervisor 18. Apr, 2009 at 8:27 am #

    In Response to #16 cod, certified and insured are not “tracked!” They receive service at the same two points as delivery confirmation, only the beginning and the end. These items are only scanned by Postal employees at the Point of Sale and the point of delivery, nothing in between. The only true “tracking service” that the USPS has is Express Mail. Express Mail is scanned by every employee that handles it along it’s journey.

  19. Bill 18. Apr, 2009 at 2:08 pm #

    Tom :
    Although not about parcel delivery, (3) three weeks ago I sent my federal tax return, certified mail, RRR, Delivery Confirmation. Other than the acceptance scan at the zip code of origin, there is no otther delivery scans. Because the address was a unique zip, it appears the tax return bypassed any postal culling or sorting at the destination zip. Therefore I believe I paid for a service that was not rendered nor because of the special sort could be rendered. I wonder if i can apply for a refund?

    I am a window clerk and it has been said to me that IRS does not sign for certifieds until they verify the contents. Apparently in the past they had blank papers sent certified and tax payers claimed they were sent on time. If this is true, I believe they qualify for this deviation because of being a federal agency.

    All unique zip code customers do not get the same leeway. In Orlando I handled about 5 companies with unique zip codes and on a Monday morning they could have easily more than 100 items to sign for. We scan those to a firm sheet and the are signed for at time of pickup. Unique zip codes do receive a high volume of mail and use the caller service to pick up mail.
    Certifeds can be viewed on line and if you do need to see the signature, Electronic Return Receipt is the best and fastest way to achieve that.

    Customers that receive high volumes of mail requiring a signature can use a signature stamp as long as the local Postmaster has approved it.
    As far as scanning items when received, we do try to get them all. Management has reduced staffing levels around the country and this in turn has affected customer service. When we scan them it shows the management computer that I am working and not picking my nose or butt.
    I have started taking off tax week and the week before christmas to avoid the stress.
    This country needs a good old fashioned workers revolt. Companies are following the example of Wal Mart and cutting benefits and decent wages to workers so they can retain their bonus.

  20. carrier 18. Apr, 2009 at 4:47 pm #

    #18 by Supervisor you are wrong. Express mail is not scanned by carrier pick up, colection personel, contract stations, or dock workers. We DO NOT START THE CLOCK until it reaches the express clerks at the gmf. There is no record of it until that point. If we start it sooner it would not be good for your bonus.

  21. gruntled 18. Apr, 2009 at 6:40 pm #

    Oh Supervisor #18, You forgot Registered Mail. A must for gems & metals.

  22. Lourn 18. Apr, 2009 at 8:01 pm #

    I’m a letter carrier, we were originally told to scan pieces that we picked up on the street but then they (management) told us to stop. I assume because they determined it was taking too much time, I still scan when I do have time and I usually do these days. I also eBay and I wish they/we could offer confirmation with first class international mail.

  23. anon 20. Apr, 2009 at 12:16 am #

    whose brother in law sold all these scanners to the post office to begin with?

    i have seen dispatches miss and people on overtime scamming,er scanning rather.

  24. dukemeiser 20. Apr, 2009 at 5:12 am #

    Carriers that do package pick-up (rural carriers anyway, probably city carriers too) do not have the ability to scan accepted packages. Our scanners do not have an “Accepted” option for scanning, only delivery options. I believe we SHOULD have that ability, but so far only clerks do.

    And delivery confirmation is not free online, not with Paypal/Ebay anyway. When I sell on Ebay and print postage with Paypal, you MUST have delivery confirmation. They do not give you a choice. Although it is much cheaper than adding it at the post office, and still a must for sellers.

    First class international delivery confirmation is also a big need. Currently the only way to get delivery confirmation is to use priority mail or express. A hefty price that international (usually Canada) must pay to ensure that my package got there.

  25. auctioncope 20. Apr, 2009 at 10:26 am #

    There is no doubt that Delivery Confirmation is free when printing Priority Mail online postage. There is an additional fee for Parcel Post packages, but almost zero high volume sellers use Parcel Post.

    Online Postage

    “Priority Mail labels have free Delivery Confirmation and Express Mail labels include signature proof of delivery.”

    ” Print Priority Mail with Delivery Confirmation free of charge”

  26. Tom 20. Apr, 2009 at 12:59 pm #

    Bill :

    Tom :Although not about parcel delivery, (3) three weeks ago I sent my federal tax return, certified mail, RRR, Delivery Confirmation. Other than the acceptance scan at the zip code of origin, there is no otther delivery scans. Because the address was a unique zip, it appears the tax return bypassed any postal culling or sorting at the destination zip. Therefore I believe I paid for a service that was not rendered nor because of the special sort could be rendered. I wonder if i can apply for a refund?

    I am a window clerk and it has been said to me that IRS does not sign for certifieds until they verify the contents. Apparently in the past they had blank papers sent certified and tax payers claimed they were sent on time. If this is true, I believe they qualify for this deviation because of being a federal agency.
    All unique zip code customers do not get the same leeway. In Orlando I handled about 5 companies with unique zip codes and on a Monday morning they could have easily more than 100 items to sign for. We scan those to a firm sheet and the are signed for at time of pickup. Unique zip codes do receive a high volume of mail and use the caller service to pick up mail.Certifeds can be viewed on line and if you do need to see the signature, Electronic Return Receipt is the best and fastest way to achieve that.
    Customers that receive high volumes of mail requiring a signature can use a signature stamp as long as the local Postmaster has approved it.As far as scanning items when received, we do try to get them all. Management has reduced staffing levels around the country and this in turn has affected customer service. When we scan them it shows the management computer that I am working and not picking my nose or butt.I have started taking off tax week and the week before christmas to avoid the stress.This country needs a good old fashioned workers revolt. Companies are following the example of Wal Mart and cutting benefits and decent wages to workers so they can retain their bonus.

  27. Unhappy Tax Payer 22. Apr, 2009 at 12:44 am #

    WARNING REGARDING DELIVERY CONFIRMATION WITH FIRST CLASS MAIL AND MAILING TAX RETURNS TO THE IRS.

    I mailed my IRS 2008 return to Ogden via first class mail with delivery confirmation and it was returned. A return explanation label was affixed, “REFUSED BY ADDRESSEE. MUST BE PRIORITY MAIL TO USE DELIVERY CONFIRMATION. AFFIX ADDITIONAL POSTAGE OF ________ AND REMAIL.”

    I used PayPal Multi-Order shipping to mail 3 tax returns between April 9th and the 15th. All were mailed in 9×11 inch envelopes and were mailed first class mail 2oz with delivery confirmation. Delivery address was 2 to Fresno and 1 to Ogden. Problem 1: PayPal Multi-Order shipping has a problem with validating IRS addresses due to a lack of a street address. USPS click n ship and USPS address validate do not suffer from this problem. I used USPS address validate to look us the street address for both locations and used those addresses in PayPal Multi-Order shipping.

    Problem 2. The Ogden return was refused. A return explanation label was affixed, “REFUSED BY ADDRESSEE. MUST BE PRIORITY MAIL TO USE DELIVERY CONFIRMATION. AFFIX ADDITIONAL POSTAGE OF ________ AND REMAIL.” I use Paypal Multi-order shipping with items sent via first class mail with delivery confirmation and never have people refuse it, but they did not work for the IRS. I realize that delivery confirmation is not proof of delivery in the eyes of the IRS, I just used delivery confirmation so I knew it was delivered. What bothers me is that I can not locate any information at IRS.gov that says that delivery confirmation will be refused. One Fresno return was accepted, 8 days have passed so I assume it will not be refused. The other Fresno return is still on the way. Any CONSTRUCTIVE information would be helpful to others.

  28. Jay 29. Sep, 2009 at 3:10 pm #

    Delivery confirmation is free when you use
    USPS software”Shipping Assistant.” I use it all the time, I do apply my own postage, I never
    use their print postage, just the software to
    make the labels and use the Delivery Confirmation. It keeps a record of all your
    shipping addresses and one click can tell you
    where your package is. Works for me!
    JG

  29. casiotech 12. Oct, 2009 at 12:49 pm #

    I don’t think it’s that easy for buyers to constantly file INR or sellers to scam buyers by sending a false product to the same zip code

    Paypal catches on to things like this if buyers file too many INR even though sellers don’t provide tracking, or sellers get too many INR disputes against them, even though the article was delivered, paypal will eventually suspend you.

    statistically I think not even 1% of packages are lost so if you are a buyer who doesn’t receive half his shit or a seller who has 40-60% buyer complaints something has got to give.

  30. Laura 21. Jan, 2010 at 2:50 pm #

    I haven’t had ONE good experience with Delivery Confirmation. Not one. So far, the packages that I’ve opted to use Delivery Confirmation for have NEVER been scanned. Not at acceptance, when I walk it into my local small town post office, chat with the clerk, and explain how I need to be able to track acceptance and delivery, NOR AT DELIVERY. Not one. I’d like to know why this is happening – and why no one in the postal service cares enough to investigate?

    Today marks the second time they’ve lost a package (there will NOT be a third) in four months that I have paid for delivery confirmation service. (Last time it took six weeks to have someone get back with me, and they sent me TWO STAMPS to compensate for the lost package. Niiice. That started off without a scan – like this one – and was never to be seen again. I complained at my local post office, the source of the problem. They insisted that it had been scanned there at acceptance, but there is and never was any scan.) When dropping off this package, there was a conversation about how important this was with the guy that took our money. (It’s a saddle I sold on eBay – you know how important those tracking #s are for PayPal and buyers claiming non-receipt) When my husband went in there today and spoke with guy who accepted the box yesterday, he said that we must not have paid for tracking (we have the receipt that clearly shows it was paid for along with the tracking #), then he insisted that he scanned it, but basically, he didn’t care and wasn’t going to check into it. (Ummm, if he scanned it, then we could see it. A monkey could figure that part out). With consistently horrible service like this, I’m shipping UPS from now on. And the government wonders why people have stopped using our postal system…

    Meanwhile, the buyer is upset that we don’t have a tracking number (I DO NOT blame her, I’d be worried, too), and basically, if it doesn’t show up or is scanned to prove that it was delivered, she can claim she didn’t receive it, ask for her $ back, and have the saddle PLUS a refund. I’d be royally screwed. Lovely, isn’t it?

    If this has happened to me twice in such a short period of time (and I don’t ship items often – just the last one that was lost, and now this), then how many others has this happened to? Someone needs to stop in that office and take a look around. I’m getting the distinct impression that the incompetence there is out of control. The ONLY reason that I shipped this out via USPS is because I’d naively wanted to believe that the last lost package was a fluke, but I clearly see that this is daily business at the Manchester, MI post office.

    I wonder if my saddle is going to show up again on eBay. Hmmmmmmmmmmmm. Thank God I insured it, but I’ve no doubt that the claim process is going to be a huge pain in the a$$, I’ll lose my sale, saddle, and $ if/when Paypal reverses the transaction (since there is no valid tracking number). Gotta love it. Thank you SOOO much, USPS.

  31. Ajay 02. Jun, 2010 at 10:45 pm #

    USPS Delcon service is imporved wastly over the period of time.
    Also after introducing the Zip+4 and IM barcode it is moving in right direction.UPS and fedex are too slow and much much expensive and not upto the mark

  32. Greg 24. Jul, 2010 at 8:40 am #

    In the last 2 months I have sent out of 3 priority mail packages.
    I had one lost. I dropped it in the package chute insdie the post office and there is no record of it anywhere. (it was an eBay deal and I had to refund the buyer and lose the postage I paid). I had one that went out for delivery but has not been scanned as delivered after 3 days. I tried to get the desk clerk to scan another and they refused I did insure it and it is the only one that I have a record of being delivered. I think there are problems at USPS

  33. Todd 05. Oct, 2010 at 10:21 pm #

    USPS SHIPPING ASSISANT. Its a free download from USPS. It will print prioirty lables with dcn for free without postage. Then you walk threw the door say need postage and they scan the dcn into system so you get accepted scan. It will only print lables without postage. Also can print express mail and everyother type of mail.

  34. Willard 07. Jan, 2011 at 8:30 pm #

    “If a seller on eBay (or any other e-commerce site) is out to purposefully defraud the buyer, they can simply ship an item to an address in the same Zip Code”

    Why would a seller do this? What is the point? They don’t get the item back. This is where feedback and reviews come in. If a business is legitimate, they are not going to purposely send the package to a wrong address in the same zip code, what good does that do them? If the address is invalid, it will be returned to sender, and the Delivery Confirmation details will state such. I suppose some joker kid might do this just to be funny, but it does not seem like an issue of real concern.

    If you don’t sign for something, you can dispute it with your credit card company, or if you paid with PayPal you can appeal the dispute decision and PayPal will give you the money back directly.

  35. Lorraine Walters 16. Jan, 2011 at 12:59 pm #

    Wow I was browsing BING and was very fortunate to find this article!! I am currenty having a problem & not sure of how to handle it… Here it is..
    I ordered a set of exercise dvds off ebay on January 3, 2011. A mistake on my part was clicking “BUY” before I saw that the package was to be sent to my old address. Well I called paypal who said the only thing they could do was email the seller with my change of address. Well when I received reciept from paypal it had the sellers email address so I email him as well of my address. I also called my local post office to make sure everything was correct in their system, it was- & I felt a litte more comfortable. Well when I got online to track & comfirm my package & no info was available until January 11, 2011. That was when I saw it was being shipped from New York!! The buyers “location” to my understanding was supposed to be San Francisco which is only 3 hrs from me!! Ok ok well now confidence is creeping over me as I see my packaging traveling from New York to Minnesota to San Jose thennnn finally to FRESNO on January 15!! (My location) anyways I start to panick again as I see that my package is “out for delivery” then at 12pm Jan. 15 it says that it was “Delivered”!! Well today is Sunday the 17 & I’m waiting to call the post office tomorrow- hopefully I have some luck?! I’m not sure how the mail forwarding sytem works I’m just panicking because it says delivered already! HELP!

  36. Geo 17. Sep, 2011 at 11:15 pm #

    You can’t do 1st Class Mail online. That makes it useless to me. Another can of worms is International shipments. It’s becoming a problem for me because more and more often I’m getting the “I didn’t receive it” complaint whether an eBay sale or a direct sale through my site. In both cases, it boils down to the same thing. PayPal immediately holds the funds to cover the cost of the item(s) and when you tell them you shipped 1st Class Mail International, it’s all over. I can’t charge for better USPS International services because the value of the items that I sell ($30-$50) don’t justify an additional $30+ for shipping/tracking. I would simply not be able to sell anything with the extra high shipping charge. 1st Class Mail International for my packages is roughly $8-$12 for each package. I’ve looked into every other option that I know of, and there’s no better way. I have to “eat” lost packages, and constantly remind myself that the enormous amount of overseas business that I do became a reality when I started accepting PayPal payments 8 years ago. Not one of my International customers would be wlling to get a money order drawn in U.S funds on a U.S. bank. Those days are long gone.

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