For several years eBay had an easily accessible link at the top of the eBay.com homepage that would forward anyone at any time to eBay Live Help Chat. eBay replaced that link in January with a link to simply “Contact Us.” The “Contact Us” link takes the user to a screen where they have the opportunity to enter their question in a kind of “Ask Jeeves” format. EBay then attempts to return an appropriate answer based on the keywords entered. Depending on the question, eBay would invite the user to either email eBay or join a Live Chat session if the question wasn’t answered to the user’s satisfaction. More recently, eBay has seemingly removed the option to enter live chat through the “Contact Us” link no matter what question or keywords are entered and only offers a link to email the eBay supercomputer. Never fear Auctioncope.com readers, as eBay Live Help Chat is still easily accessible through this link:
You can expect a longer wait than you might be used to if you haven’t tried to chat “live” recently. We can assume that eBay did away with the easily accessible “Live Chat” link to cut costs as explained in my last post.
Live Help is useful in somewhat limited circumstances. You’re basically instant messaging an entry level customer service representative located in India that will cut and paste whatever their handy eBay handbook tells them to. They have no power to do much more than answer basic questions pertaining to listing policies or provide the correct link to email the appropriate eBay department that *might* be able to help with your problem. Nonetheless, if you have a question it doesn’t hurt to ask, just don’t be surprised when you don’t get a helpful response or what they say turns out to be untrue.
All of this eBay Live chatter has reminded me of eBay’s currently defunct Live events. Since everyone that would attend such an event is either permanently suspended or no longer interested in selling on eBay I was considering having the event in my backyard. Time and date to follow.